ORDERING
1. How do I place an order on Cenane?
To place an order on Cenane, simply browse our website and add items to your cart. Once you have selected all the items you wish to purchase, proceed to checkout and enter your shipping and billing information. You will then be asked to select a payment method, review your order, and confirm your purchase.
2. Do I need an account to place an order?
No, you do not need to create an account to place an order on Cenane. However, creating an account will allow you to track your orders, view your purchase history, and save your billing and shipping information for future purchases.
3. Can I modify or cancel my order after it has been placed?
Unfortunately, once an order has been placed, we cannot modify or cancel it. However, if you have any questions or concerns about your order, please contact us at [email protected], and we will do our best to assist you.
SHIPPING
1. Where does Cenane ship to?
We ship to locations worldwide, including the USA.
2. How long will it take for my order to arrive?
Shipping times vary depending on your location. Orders shipped to the USA typically arrive within 4-7 business days, while orders shipped worldwide can take between 16-21 business days to arrive.
3. How much does shipping cost?
Shipping costs vary depending on your location. Orders shipped to the USA incur a shipping fee of $9.99, while orders shipped worldwide have a shipping fee of $12.95.
RETURN & REFUND
1. What is your return policy?
We accept returns within 35 days of purchase. To be eligible for a return, the item must be in its original condition and packaging.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected], and we will provide you with instructions on how to return the item.
3. How long does it take to process a refund?
Refunds typically take 6-13 business days to process. Once the refund has been processed, it may take an additional 3-5 business days for the refund to appear on your account.
CANCELLATION
1. Can I cancel my order after it has been placed?
Unfortunately, once an order has been placed, we cannot modify or cancel it. However, if you have any questions or concerns about your order, please contact us at [email protected], and we will do our best to assist you.
PAYMENT
1. What types of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Can I use a gift card to make a purchase on Cenane?
Yes, we accept gift cards as a form of payment. Simply enter the gift card code at checkout to apply it to your purchase.
3. Do you offer discounts after the order is placed?
No, we do not offer discounts after an order has been placed. If you have any questions or concerns about your order, please contact us at [email protected], and we will do our best to assist you.
We hope these frequently asked questions have been helpful. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. We are always here to assist you.